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FAQ / Store Policies

Welcome to the Black Lab Apparel and Promotions Company Store! Below you’ll find answers to the questions we hear most from our customers. If we haven’t answered your question, please feel free to contact us here with your comments.

Q: I’m looking for an item I don’t see here, or a color that is not shown – is there a way to place special orders?
A: Certainly. Call Black Lab customer service at 877-415-9862 and someone will be glad to help you find any item from the vast selection of vendors.

Q: What is your standard shipping turnaround?
Normal turnaround on items not in stock is 5-7 business days. Items in stock will ship the same day if orders are in by 3:00 PM EST

Q: I need an item fast. Is express delivery available?
A: Black Lab Apparel offers delivery service from UPS and FedEx to meet your needs.

Q: I need an item in a size you do not carry – are extended sizes available?
A: Certain products offer a wide size selection to cover customers of all shapes and sizes. Contact Black Lab customer service at 877-415-9862 to find the exact size you are looking for.

Q: How can I pay for my purchases?
A: Anyone may make a purchase using a MasterCard, Visa or American Express credit card.

Q: Do purchases incur sales tax?
A: Items shipped to addresses in the state of Pennsylvania incur standard sales taxes based upon the rates applicable to the shipping address.

Thanks for shopping the Black Lab Apparel and Promotions Company Store!

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